A GESTÃO DA QUALIDADE NO CONTEXTO NA GESTÃO DE RECURSOS HUMANOS

Autores/as

  • Saionara Branco Bolson
  • Raphaele das Dores Silva Brites

Palabras clave:

Gestão da Qualidade, Gestão de Recursos Humanos, Capital Humano

Resumen

Este artigo tem como objetivo principal analisar a Gestão da Qualidade dentro do contexto de Gestão de Recursos Humanos, tendo em vista que procuramos mostrar uma visão geral da qualidade e tratamos especificamente da qualidade em Recursos Humanos, na perspectiva de que é o trabalho Humano que constrói a Qualidade. Trata-se de uma revisão de literatura de livros e periódicos e artigos publicados. Os resultados mostraram uma integração entre Qualidade e RH que é primordial para a eficiência da organização, porém, exige investimento e grandes esforços das equipes. Ou ainda, O RH deve agir de forma estratégica, pois é ele o responsável pela contratação e manutenção das pessoas, hoje o RH deve ampliar seu foco, de função administrativa tradicional, para uma função estratégica abrangente que envolva a busca contínua pela Qualidade.

Citas

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S&atilde;o Paulo: Futura, 1998.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-language: PT-BR;">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-language: PT-BR;">VIEIRA, A. <strong style="mso-bidi-font-weight: normal;">A qualidade de vida no trabalho e o controle da qualidade total.</strong> Rio de Janeiro: Insular, 2002.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-language: PT-BR;">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-language: PT-BR;">WHITELEY, Richard C. <strong style="mso-bidi-font-weight: normal;">A</strong> <strong style="mso-bidi-font-weight: normal;">empresa totalmente voltada para o cliente</strong>. Rio de Janeiro: Campus, 1999.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-language: PT-BR;">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-language: PT-BR;">WOOD, Jr. Thomaz. Mudan&ccedil;a organizacional e transforma&ccedil;&atilde;o da fun&ccedil;&atilde;o de recursos humanos. In: ______. <strong style="mso-bidi-font-weight: normal;">Mudan&ccedil;a organizacional</strong>: aprofundamento temas atuais em administra&ccedil;&atilde;o de empresas. S&atilde;o Paulo: Atlas, 1995.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><span style="font-size: 12.0pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; background: white;">&nbsp;</span></p> <span style="font-size: 12.0pt; line-height: 115%; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; mso-fareast-font-family: Calibri; background: white; mso-ansi-language: PT-BR; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">XAVIER, A. C. da R. <strong>Rompendo paradigmas</strong>: a implanta&ccedil;&atilde;o da gest&atilde;o da qualidade total nas escolas municipais de Cuiab&aacute;. 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Publicado

2015-10-29

Cómo citar

Bolson, S. B., & Brites, R. das D. S. (2015). A GESTÃO DA QUALIDADE NO CONTEXTO NA GESTÃO DE RECURSOS HUMANOS. Carpe Diem: Revista Cultural E Científica Do UNIFACEX, 11(1), 63–81. Recuperado a partir de https://periodicos.unifacex.com.br/Revista/article/view/335

Número

Vol. 11 Núm. 1 (2013): REVISTA CULTURAL E CIENTÍFICA CARPE DIEM

Sección

Artigos

Licencia

A revista se reserva o direito de efetuar, nos originais, alterações de ordem normativa, ortográfica e gramatical, com o intuito de manter o padrão culto da língua, respeitando, porém, o estilo dos autores;Declaro que o presente trabalho é original, não tendo sido submetido à publicação em qualquer outro periódico nacional ou internacional, quer seja em parte ou em sua totalidade. Declaro, ainda, que uma vez publicado na revista Carpe Diem , editada pelo Centro Universitário FACEX - UNIFACEX, o mesmo jamais será submetido por mim ou por qualquer um dos demais co-autores a qualquer outro periódico. Através deste instrumento, em meu nome e em nome dos demais co-autores,caso existam, cedo os direitos autorais do referido trabalho ao UNIFACEX e declaro estar ciente de que a não observância deste compromisso submeterá o infrator a sanções e penas previstas na Lei de Proteção de Direitos Autorias (Nº9609, de 19/02/98).